RETURN POLICY
This policy follows The Banka Promise, our open commitment to every customer.
Right to Return (15 Days):
If you are not satisfied with your machine, you can return it within 15 days of it reaching your premises. Reverse transport charges are covered by us. Please pack the machine as per our packing guidelines (our team will share them with you) so that it reaches us safely. Once we receive the returned machine, we issue a full refund within 5 days to the original payment method used for the order.
Order Confirmation:
As soon as you place your order, you will receive an order confirmation by e-mail. This means we have received your order in our system. We then confirm that the item(s) are available for dispatch. If an item is on backorder or unavailable, we will contact you by e-mail or phone before processing your order further.
Shipping & Dispatch:
Shipping is free to 40 major cities, and we also support delivery to deeper and remote regions. Local taxes and charges, where applicable, are payable by the customer. Orders are dispatched within 10 days through our pan-India dispatch network; the timeline depends on stock availability, and we will update you proactively if there is any delay. For tracking updates, feel free to follow up with us at sales@bankaindia.com.
Transit Damage:
Every machine is shipped with our premium packing service to minimise transit damage risk, and transit damage is our responsibility. Please inspect the packaging when your order arrives and note any damage. If your item(s) arrive damaged, send photos to care@bankaindia.com and we will take care of it.